Privacy Policy
The protection of your personal data is a matter of trust, and your trust is essential to us.
At Siprès, we place great importance on respecting your privacy and protecting your personal data.
In this regard, we are committed to processing your data in strict compliance with applicable regulations, in particular the General Data Protection Regulation (GDPR).
1. Who processes your data?
Personal data collected on the Siprès website is processed by CALOINE,
a limited liability company whose registered office is located at Avenue des Gerfauts 10/34, 1170 Watermael-Boitsfort,
registered with the Crossroads Bank for Enterprises under number 0686.908.666 (hereinafter “Siprès” or “the Company”).
Siprès is responsible for processing the personal data collected in the context of using its website and services.
2. Why do we collect and process your data?
Siprès collects and processes your personal data for the following purposes in particular:
customer relationship management (account creation, order processing and tracking)
payment and invoicing management
sending information, newsletters, and commercial communications (if you have consented)
collection of reviews, comments, and customer feedback
responding to your requests and complaints
improving user experience and website functionality
compliance with legal and regulatory obligations
Each processing activity is based on an appropriate legal basis:
your consent, contract performance, legal obligation, or Siprès’ legitimate interest, depending on the purpose.
3. What data do we collect?
The data processed by Siprès may include in particular:
identification data (first name, last name, date of birth)
contact details (postal address, email address, phone number)
information related to your customer account and orders
data from your interactions with Siprès (customer service, reviews, forms)
data from social networks when you interact with Siprès via platforms such as Facebook, Instagram, or LinkedIn
Siprès only collects data strictly necessary for the purposes described above.
4. Who may receive your data?
Where necessary, your data may be shared with:
authorized Siprès staff (customer service, marketing, accounting, IT)
payment and debt collection providers
technical or logistics service providers acting on behalf of Siprès
administrative or judicial authorities where required by law or to defend our rights
All service providers are bound by strict confidentiality and security obligations.
5. How long do we retain your data?
Your personal data is retained:
for as long as necessary to provide the requested services
up to 3 years after last contact for marketing purposes
longer where required by law (accounting, tax, or legal obligations)
6. Data security
Siprès implements appropriate technical, organizational, and physical measures to ensure the security and confidentiality of your personal data and to prevent unauthorized access, loss, alteration, or disclosure.
Our service providers offer sufficient security guarantees and are contractually bound to an equivalent level of protection.
7. Are your data transferred outside the European Union?
No.
Siprès does not work with subcontractors located outside the European Union.
8. What are your rights?
In accordance with applicable regulations, you have the following rights:
right of access to your data
right to rectification
right to erasure, under certain conditions
right to restriction of processing
right to data portability
right to object, especially to marketing communications
right to withdraw your consent at any time
right to define instructions regarding the handling of your data after your death
Some requests may be limited where processing is necessary for contract performance, legal obligations, or the defense of our rights.
9. How to exercise your rights?
To exercise your rights, you may contact us:
📬 By mail
Siprès – Boulevard de la fleur de lys 22
1400 Nivelles – Belgium
📧 By e-mail
Please include your first name, last name, and email address so we can process your request.
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